Oak Park, IL

I recently joined State Farm and was initially impressed by the outstanding customer service provided at the Jeffrey Hines office. However, my experience took a turn after I noticed an unexpected $25 fee on my account. I had to contact Jeffrey Hines directly, but unfortunately, my experience with him was quite unpleasant. I struggled to get a clear explanation regarding the fee, with the only response being that it was a bank issue. After verifying with my bank that there was no issue on the banks end, I was left feeling frustrated and confused. I attempted to reach out to the jeffrey multiple times, leaving several voicemails, but I never received a callback. Instead, I received an email that lacked a proper greeting or acknowledgment of my concerns, which felt very unprofessional. After facing some challenges with customer service, I requested to be switched to a different insurance office. To my surprise, the change was processed in less than 10 minutes, and I did not receive any confirmation or email communication regarding this transition. I hope that this feedback can help improve the experience for future clients.

Agent went out of his way to help local belongings another Agency that happened to be unavailable. Thank you !!

Awesome experience, awesome job!! Very helpful and knowledgeable! Got the paperwork I needed fast! Will definitely use these services again!

Back in August, Jeffrey -- on a very tight timeline -- helped my daughter find a State Farm agent when she moved to a new area. Last week, she got in a minor scrape, and her new agent was fantastic. Her new agent just spent 15 minutes explaining the whole process of reporting accidents to my inexperienced daughter and advising her on how to proceed.

Great Experience.